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Thumbs up to online chart service

A majority of interviewees felt positively about reading their chart online.

Three years ago, it became possible for patients to read their chart online. Åsa Cajander researches human-computer interactions and has now studied how the service works for patients.

Together with researchers from other institutions of higher education, she has carried out in-depth interviews with 30 cancer patients. Half of them had used the service and half had not.

“Some of the misgivings when the service was introduced included that patients might suffer when receiving bad news via their chart online, or that they wouldn’t understand the text. But that hasn’t been the case in our study,” says Åsa Cajander.

Among other things, the study shows that a majority of all interviewees felt positively about the service and found it useful. Most of those who read their chart online said the option to be able to see test results quickly was one of the leading reasons for using the service. They also felt it was important for their peace of mind to be able to learn about bad news from home; that access to the chart allowed them to better prepare for a visit to the doctor, and that it increased participation in their own care. The majority also thought the service was easy to use and understand.

2016-04-26