Workplace Communication
7.5 credits
Reading list, Master's level, 5NS264
Main group 1
- Bawarshi, Anis S.; Reiff, Mary Jo, Genre: an introduction to history, theory, research, and pedagogy, West Lafayette, Ind., Parlor Press, c2010Compulsory
- Blåsjö, Mona; Jonsson, Carla, Mångfald, möten och mejl: en forskningsöversikt och tre fallstudier om arbetslivskommunikation, [Stockholm], Institutionen för svenska och flerspråkighet, Stockholms universitet, 2018Compulsory
- Blåsjö, Mona; Jonsson, Carla, "It's not the same thing as last time I wrote a report": Digital text sharing in changing organizations, Part of: Applied Linguistics Review, vol. 14, no. 4, 2023, p. 799–822Compulsory
- Byrman, Ylva, Dokumentation som aktivitet och redskap: Skattebrottsförhöret och dess dokumentation, Part of: Svenskans beskrivning: [SvB.] 34 Förhandlingar vid trettiofjärde sammankomsten för svenskans beskrivning, Lund den 22-24 oktober 2014, Lund, Lunds universitet, 2016Compulsory
- Darics, Erika; Gatti, Maria Cristina, Talking a team into being in online workplace collaborations: The discourse of virtual work, Part of: Discourse studies: an interdisciplinary journal of text and talk, vol. 21, no. 3, 2019, p. 237–257, Länk till artikelnCompulsory
- Hayano, Kaoru, Question design in conversation, Part of: The handbook of conversation analysis, Chichester, West Sussex, UK, Wiley-Blackwell, 2013, p. 395–414Compulsory
- Fletcher, Jeannie, Rapport Management, Part of: The Routledge handbook of language in the workplace, New York, NY, Routledge, [2018]Compulsory
- Johansson, Maria, I samtal med Kronofogden: hur myndighetsservice görs i språkliga möten mellan inringare och kundservicehandläggare, Uppsala, Acta Universitatis Upsaliensis, [2023]Compulsory
- Jones, Scott L., From writers to information coordinators, Part of: Journal of business and technical communication, vol. 19, 2005, p. 449–467Compulsory
- Karlsson, Anna-Malin, En arbetsdag i skriftsamhället: ett etnografiskt perspektiv på skriftanvändning i vanliga yrken, Stockholm, Språkrådet, 2006Compulsory
- Karlsson, Anna-Malin, Forskare, pedagog eller konsult?: Reflektioner kring tillämpad praxisorienterad språkforskning., Part of: Språkinlärning, språkdidaktik och teknologi: rapport från ASLA:s höstsymposium i Lund, 8-9 november 2007 = Language learning, language teaching and technology: papers from the ASLA symposium in Lund, 8-9 November, 2007, Uppsala, ASLA, 2008, no. 21Compulsory
- Karlsson, Anna-Malin; Nikolaidou, Zoe, The Textualization of Problem Handling: Lean Discourses Meet Professional Competence in Eldercare and the Manufacturing Industry, Part of: Written communication: a quarterly journal of research, theory, and applications, vol. 33, no. 3, 2016, p. 275–301Compulsory
- Koivisto, Aino; m.fl., Applying conversation analysis to digital interaction, Part of: Conversation analytic perspectives to digital interaction: practices, resources, and affordances, Helsinki, Finnish Literature Society, SKS, 2023, no. 22, p. 7–40Compulsory
- Koshik, Irene; Okazawa, Hiromi, A conversation analytic study of actual and potential problems in communication in library chat, Part of: Journal of the American Society for Information Science and Technology: JASIST, vol. 63, no. 10, 2012, p. 2006–2019Compulsory
- Lønsmann, Dorte, Negotiating Positionality in Ethnographic Investigations of Workplace Settings: Student, Consultant or Confidante?, Part of: The Ins and Outs of Business and Professional Discourse Research [electronic resource]: Reflections on Interacting with the Workplace / edited by Glen Alessi, Geert Jacobs, uuuu-uuuu, p. 13–36Compulsory
- Poppi, Franca, From Business Letters to Emails: How Practitioners Can Shape Their Own Forms of Communication More Efficiently, Part of: The Ins and Outs of Business and Professional Discourse Research [electronic resource]: Reflections on Interacting with the Workplace / edited by Glen Alessi, Geert Jacobs, uuuu-uuuu, p. 272–294Compulsory
- Schriver, Karen, What we know about expertise in professional communication, Part of: Past, present, and future contributions of cognitive writing research to cognitive psychology / editor, Virginia Berninger, uuuu-uuuu, p. 275–312Compulsory
- Toerien, M., Should Mandatory Jobseeker Interviews be Personalised?: The Politics of Using Conversation Analysis to Make Effective Practice Recommendations., Part of: Applied conversation analysis: intervention and change in institutional talk, Basingstoke, Palgrave Macmillan, 2011, p. 140–160Compulsory
- Tykesson, Ingela; Kahlin, Linda, Att ge eller inte ge återkoppling: moldavisk callcenterpersonal i dialog med svenska uppringare, Bergen, 2014Compulsory
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