Clara Iversen

Investigative Child Interviews Within Child Welfare Services and Children's Voices About Violence and Fear

Eriksson, Maria; Iversen, Clara

Part of Child & Family Social Work, 2026

• DOI for Investigative Child Interviews Within Child Welfare Services and Children's Voices About Violence and Fear

Distant Presence: Care Workers' Experiences of Digital Monitoring Systems in Dementia Care

Iversen, Clara; Redmalm, David; Persson, Marcus; Thunman, Elin

Part of Scandinavian Journal of Caring Sciences, 2026

• DOI for Distant Presence: Care Workers' Experiences of Digital Monitoring Systems in Dementia Care
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The morality of anxiety: Emotion and credibility in helpline interaction

Iversen, Clara; Flinkfeldt, Marie; Bertils, Klara

Part of Qualitative Psychology, 2026

• DOI for The morality of anxiety: Emotion and credibility in helpline interaction

Robot dilemmas: Deception and digital emotional labor in dementia care work

Redmalm, David; Iversen, Clara; Persson, Marcus; Thunman, Elin

Part of Nordic Journal of Working Life Studies, 2025

• DOI for Robot dilemmas: Deception and digital emotional labor in dementia care work
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Robot animals and the emotional labor of caregivers

Persson, Marcus; Iversen, Clara; Redmalm, David

Part of How that robot made me feel, p. 107-125, MIT Press, 2025

• DOI for Robot animals and the emotional labor of caregivers
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Investigative Child Interviews Within Child Welfare Services and Children's Voices About Violence and Fear

Eriksson, Maria; Iversen, Clara

Part of Child & Family Social Work, 2026

• DOI for Investigative Child Interviews Within Child Welfare Services and Children's Voices About Violence and Fear

Distant Presence: Care Workers' Experiences of Digital Monitoring Systems in Dementia Care

Iversen, Clara; Redmalm, David; Persson, Marcus; Thunman, Elin

Part of Scandinavian Journal of Caring Sciences, 2026

• DOI for Distant Presence: Care Workers' Experiences of Digital Monitoring Systems in Dementia Care
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The morality of anxiety: Emotion and credibility in helpline interaction

Iversen, Clara; Flinkfeldt, Marie; Bertils, Klara

Part of Qualitative Psychology, 2026

• DOI for The morality of anxiety: Emotion and credibility in helpline interaction

Robot dilemmas: Deception and digital emotional labor in dementia care work

Redmalm, David; Iversen, Clara; Persson, Marcus; Thunman, Elin

Part of Nordic Journal of Working Life Studies, 2025

• DOI for Robot dilemmas: Deception and digital emotional labor in dementia care work
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Playful framings of social robots in dementia care: reconsidering the principle of transparency in interactions with robot animals

Iversen, Clara; Persson, Marcus; Redmalm, David

Part of Ageing & Society, p. 1585-1606, 2025

• DOI for Playful framings of social robots in dementia care: reconsidering the principle of transparency in interactions with robot animals
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Self-disclosures in online crisis counselling: Levelling asymmetries while maintaining client-focus

Iversen, Clara

Part of Nordic Social Work Research, p. 332-347, 2025

• DOI for Self-disclosures in online crisis counselling: Levelling asymmetries while maintaining client-focus
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Dealing with callers’ racialised talk in suicide preventive helplines: Accomplishing (anti)racism in the context of unconditional support

Iversen, Clara; Flinkfeldt, Marie; Hamed, Sarah

Part of Sociology of Health and Illness, p. 1547-1586, 2024

• DOI for Dealing with callers’ racialised talk in suicide preventive helplines: Accomplishing (anti)racism in the context of unconditional support
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Making robots matter in dementia care: Conceptualising the triadic interaction between caregiver, resident and robot animal

Persson, Marcus; Iversen, Clara; Redmalm, David

Part of Sociology of Health and Illness, p. 1192-1211, 2024

• DOI for Making robots matter in dementia care: Conceptualising the triadic interaction between caregiver, resident and robot animal
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The subjective and objective side of helplessness: Navigating between reassurance and risk management when people seek help for suicidal others

Iversen, Clara; Kevoe-Feldman, Heidi

Part of British Journal of Social Psychology, p. 1608-1624, 2024

• DOI for The subjective and objective side of helplessness: Navigating between reassurance and risk management when people seek help for suicidal others
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Can robots lie?: A posthumanist approach to robotic animals and deceptive practices in dementia care

Redmalm, David; Iversen, Clara; Persson, Marcus

Part of Journal of Aging Studies, 2024

• DOI for Can robots lie?: A posthumanist approach to robotic animals and deceptive practices in dementia care
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Users’ Perspectives on Crisis Helplines in Relation to Professional Mental Health Services

Iversen, Clara; Westerlund, Michael

Part of Crisis, p. 173-179, 2024

• DOI for Users’ Perspectives on Crisis Helplines in Relation to Professional Mental Health Services
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Robotic misinformation in dementia care: emotions as sense-making resources in residents' encounters with robot animals

Persson, Marcus; Thunman, Elin; Iversen, Clara; Redmalm, David

Part of Frontiers in Sociology, 2024

• DOI for Robotic misinformation in dementia care: emotions as sense-making resources in residents' encounters with robot animals
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Working with Robotic Animals in Dementia Care: The Significance of Caregivers' Competences

Persson, Marcus; Ferm, Lisa; Redmalm, David; Iversen, Clara

Part of Nordic Journal of Working Life Studies, p. 49-69, 2023

• DOI for Working with Robotic Animals in Dementia Care: The Significance of Caregivers' Competences
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The uses of small talk in social work: Weather as a resource for informally pursuing institutional tasks

Iversen, Clara; Flinkfeldt, Marie; Tuncer, Sylvaine; Laurier, Eric

Part of Qualitative Social Work, p. 1043-1062, 2022

• DOI for The uses of small talk in social work: Weather as a resource for informally pursuing institutional tasks
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Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls

Kevoe-Feldman, Heidi; Iversen, Clara

Part of Journal of Pragmatics, p. 83-97, 2022

• DOI for Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls

Making sense of experiences in suicide helpline calls: Offering empathy without endorsing suicidal ideation

Iversen, Clara

Part of Sociology of Health and Illness, p. 2066-2084, 2021

• DOI for Making sense of experiences in suicide helpline calls: Offering empathy without endorsing suicidal ideation
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En människa bland andra?: Äldre människors begripliggörande av vardagen under covid-19-krisen

Iversen, Clara; Redmalm, David; Flinkfeldt, Marie; Persson, Marcus

Part of Sociologisk forskning, p. 53-76, 2021

• DOI for En människa bland andra?: Äldre människors begripliggörande av vardagen under covid-19-krisen
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Social närhet i en tid av fysisk distans

Iversen, Clara; Redmalm, David; Flinkfeldt, Marie; Persson, Marcus

Part of Äldre i Centrum, p. 86-89, 2020

Respecifying uncertainty in pupil health team collaboration: The morality of interpreting pupils’ school problems

Iversen, Clara; Evaldsson, Ann-Carita

Part of Qualitative Research in Psychology, p. 430-449, 2020

• DOI for Respecifying uncertainty in pupil health team collaboration: The morality of interpreting pupils’ school problems
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Äldres behov av anonyma relationer under Covid-19-krisen

Iversen, Clara; Flinkfeldt, Marie; Redmalm, David; Persson, Marcus

Part of Tidningen Mind: om psykisk hälsa, p. 36-39, 2020

Beyond accessing information: Claiming to understand in child social welfare interviews

Iversen, Clara

Part of British Journal of Social Psychology, p. 550-568, 2019

• DOI for Beyond accessing information: Claiming to understand in child social welfare interviews
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Traffic risk work with sleepy patients: from rationality to practice

Iversen, Clara; Broström, Anders; Ulander, Martin

Part of Health, Risk and Society, p. 23-42, 2018

• DOI for Traffic risk work with sleepy patients: from rationality to practice

Now or never: Smoking cessation discussions in the face of serious illness

Iversen, Clara

Part of Sociology of Health and Illness, p. 1330-1348, 2017

• DOI for Now or never: Smoking cessation discussions in the face of serious illness

Balancing task focus and relationship building: Asking sleepy patients about traffic risk in treatment initiation consultations

Iversen, Clara; Broström, Anders; Ulander, Martin

Part of Scandinavian Journal of Caring Sciences, p. 895-903, 2017

• DOI for Balancing task focus and relationship building: Asking sleepy patients about traffic risk in treatment initiation consultations

'No problems when you drive?' nurses balancing conflicting roles as coaches and state agents when they ask sleepy patients about traffic risk

Iversen, Clara; Broström, A.; Ulander, M.

Part of European Journal of Cardiovascular Nursing, 2017

• DOI for 'No problems when you drive?' nurses balancing conflicting roles as coaches and state agents when they ask sleepy patients about traffic risk

"I don't know if I should believe him": Knowledge and believability in interviews with children

Iversen, Clara

Part of British Journal of Social Psychology, p. 367-386, 2014

• DOI for "I don't know if I should believe him": Knowledge and believability in interviews with children

Predetermined participation: Social workers evaluating children's agency in domestic violence interventions

Iversen, Clara

Part of Childhood, p. 273-288, 2014

• DOI for Predetermined participation: Social workers evaluating children's agency in domestic violence interventions

Recordability: Resistance and collusion in psychometric interviews with children

Iversen, Clara

Part of Discourse Studies, p. 691-709, 2012

• DOI for Recordability: Resistance and collusion in psychometric interviews with children

Caregivers' use of robots and their effect on work environment: a scoping review

Persson, Marcus; Redmalm, David; Iversen, Clara

Part of Journal of technology in human services, p. 251-277, 2022

• DOI for Caregivers' use of robots and their effect on work environment: a scoping review
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Conversation analysis in social work research: A scoping review

Flinkfeldt, Marie; Iversen, Clara; Jørgensen, Sabine Ellung; Monteiro, David et al.

Part of Qualitative Social Work, p. 1011-1042, 2022

• DOI for Conversation analysis in social work research: A scoping review
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Robot animals and the emotional labor of caregivers

Persson, Marcus; Iversen, Clara; Redmalm, David

Part of How that robot made me feel, p. 107-125, MIT Press, 2025

• DOI for Robot animals and the emotional labor of caregivers
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Interview

Iversen, Clara; Wirzén, Madeleine

Part of Research Handbook on Social Interaction, p. 457-474, Edward Elgar Publishing, 2025

Interviews

Iversen, Clara; Wirzén, Madeleine

Part of Research Handbook on Social Interaction, p. 457-474, Edward Elgar Publishing, 2025

• DOI for Interviews
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Utredande barnintervjuer och barns röster om våld och rädsla

Eriksson, Maria; Iversen, Clara

Part of Våld i nära relation, p. 161-178, Studentlitteratur AB, 2025

Contextualizing empathy: Training resources for responding to hopelessness in crisis helpline communication

Iversen, Clara

Part of Interventions in delicate clinical and counselling interaction in healthcare, p. 57-90, Palgrave Macmillan, 2024

• DOI for Contextualizing empathy: Training resources for responding to hopelessness in crisis helpline communication

Avslutning: Samtalsanalytiska insikter och hur de kan användas inom socialt arbete

Flinkfeldt, Marie; Tegler, Helena; Iversen, Clara

Part of Samtal i socialt arbete, p. 183-194, Gleerups Utbildning AB, 2022

Mellan kunskap och förståelse: Intervjuer med våldsutsatta barn

Iversen, Clara

Part of Samtal i socialt arbete, p. 69-81, Gleerups Utbildning AB, 2022

Robotic animals in dementia care: Conceptions of animality and humanity in care organizations

Redmalm, David; Persson, Marcus; Iversen, Clara

Part of The Oxford Handbook of Animal Organization Studies, p. 409-C27.P103, Oxford University Press, 2022

• DOI for Robotic animals in dementia care: Conceptions of animality and humanity in care organizations

Samtalsanalys

Iversen, Clara; Flinkfeldt, Marie

Part of Samtal i socialt arbete, p. 25-47, Gleerups Utbildning AB, 2022

Samtal i socialt arbete: En introduktion

Flinkfeldt, Marie; Iversen, Clara

Part of Samtal i socialt arbete, p. 15-24, Gleerups Utbildning AB, 2022

Att ge ett annat perspektiv: Hjälplinjesamtal om självmordstankar

Iversen, Clara

Part of Samtal i socialt arbete, p. 169-180, Gleerups Utbildning AB, 2022

Kroppen som objekt och resurs för interaktion

Iversen, Clara; Flinkfeldt, Marie

Part of Multimodal interaktionsanalys, p. 269-286, Studentlitteratur AB, 2020

Hitting ontological rock bottom: Discursive psychology's respecification of the realism/relativism debate

Iversen, Clara

Part of Discursive Psychology, Routledge, 2015

Utvärderingsintervjuer

Iversen, Clara

Part of Barns röster om våld, p. 213-227, Gleerups Utbildning AB, 2015

Judit Butler: Makt och performativitet

Iversen, Clara

Part of Det socialpsykologiska perspektivet, p. 231-250, Studentlitteratur, 2010

Barack Obamas dilemma

Iversen, Clara; Redmalm, David

Part of n()n()a()g()e()n()t(), p. 210-224, Uppsala universitet, 2008

Samtal i socialt arbete: ett samtalsanalytiskt perspektiv

Iversen, Clara; Flinkfeldt, Marie

Gleerups Utbildning AB, 2022

Making Questions and Answers Work: Negotiating Participation in Interview Interaction

Iversen, Clara

2013

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Suicide prevention in everyday-life for people with autism and intellectual disability: experiences of supported living staff and care managers

Bertils, Klara; Iversen, Clara; Flinkfeldt, Marie

2025

Dealing with callers’ racialised talk in suicide preventive helplines: Accomplishing (anti)racism in the context of unconditional support

Iversen, Clara; Flinkfeldt, Marie; Sarah, Hamed

2025

Accomplishing (anti)racism in the context of unconditional support: Examining responses to callers’ racialised talk in suicide preventive helplines

Iversen, Clara; Flinkfeldt, Marie; Hamed, Sarah

2024

Dealing with clients’ racism in a digital age: Accomplishing support in discursive environments characterized by blame

Iversen, Clara; Flinkfeldt, Marie; Hamed, Sarah

2024

From role-play to analysis: Using CA in communication skills training with first-year students

Iversen, Clara; Flinkfeldt, Marie

2024

Children’s agency and narrations of fear in child welfare risk and safety interviews

Eriksson, Maria; Iversen, Clara

2023

Caregivers’ Practical, Social, and Ethical Competence When Using Robotic Animals

Persson, Marcus; Redmalm, David; Iversen, Clara; Ferm, Lisa

2023

Navigating between emotional support and direct help: people seeking help for others in suicide preventive telephone services

Iversen, Clara; Kevoe-Feldman, Heidi

2023

Robot Animals and the Emotional Labor of Caregivers

Persson, Marcus; Iversen, Clara; Redmalm, David

2023

Meow! Is it alive?: Using multimodal conversation analysis to examine activities with social robots in dementia care

Iversen, Clara; Persson, Marcus; Redmalm, David

2022

Negotiating reality and myth about suicide risk: Making a case that someone else is suicidal in crisis helpline and emergency calls

Iversen, Clara; Kevoe-Feldman, Heidi

2022

Examining Inclusion in Social Work Interactions: Contributions of Conversation Analysis

Mullins, Eve; Symonds, Jon; Iversen, Clara; Marie, Flinkfeldt et al.

2022

Being personal in online suicide helpline counselling

Iversen, Clara

2021

Crossing over: When emergency calls turn into peer supportand suicide helpline calls become urgent cases

Kevoe-Feldman, Heidi; Iversen, Clara

2021

Older People’s Approaches to Trust in Adjusting or Re-Evaluating Everyday Life During the Covid Pandemic

Iversen, Clara; Flinkfeldt, Marie; Redmalm, David; Persson, Marcus

2021

Crossing over: When emergency calls turn into emotional support and suicide helpline calls become urgent cases

Iversen, Clara; Kevoe-Feldman, Heidi

2021

Being close at a distance: Anonymous peer support during the Covid-19 pandemic

Iversen, Clara; Flinkfeldt, Marie

Part of Conversation analysis and social work conference (CASW), online, 15/12 2020, 2020

How is conversation analysis used in social work research?

Flinkfeldt, Marie; Iversen, Clara; Jørgensen, Sabine; Monteiro, David et al.

Part of Conversation analysis and social work conference, online, 15/12 2020, 2020

Kroppens dubbla roll i medicinsk interaktion: Iscensättande av symptom i sömnapnékonsultationer

Iversen, Clara; Flinkfeldt, Marie

2018

“What would you say to a friend in your situation?”: Volunteers’ hypothetical questions to help-seekers on a suicide helpline

Iversen, Clara

2018

"The hopelessness can be overwhelming": Online suicide helpline volunteers' work to manage the seriousness of help-seekers' accounts

Westerlund, Michael; Iversen, Clara

2018

Claims of understanding in child social welfare interviews

Iversen, Clara

2018

Empathic moments in interviews with abused children

Iversen, Clara

2017

Action and experience recognition: Rethinking intersubjectivity with ’understanding claims’ in risk assessment interviews

Iversen, Clara

2017

Expertise and experience in medical traffic risk assessment

Iversen, Clara

2016

Safety Last?: Raising Issues of Risk Behavior in Medical Treatment Consultations

Iversen, Clara

2016

Patientability: Translating medical data to older patients' experiences

Iversen, Clara

Part of IPrA, 2015

Normalizing actions in interviews

Iversen, Clara; Simonen, Mika; Skovberg Sorensen, Randi

2014

No time like the present?: Talking smoke cessation with older patients

Iversen, Clara; Lindström, Anna

2014

Lifestyle discussions in the emergency room: Analysis of interactions between care providers and older patients in Swedish television documentaries

Iversen, Clara; Lindström, Anna

2014

No time like the present?: Talking smoke cessation with older patients

Iversen, Clara; Lindström, Anna

2014

Lifestyle discussions in the emergency room: Analysis of interactions between care providers and older patients in Swedish television documentaries

Iversen, Clara; Lindström, Anna

2014

Believability: Epistemic stance in interviews with abused children

Iversen, Clara

2013

’Really’ as an Epistemic Resource: Children’s use of ’truth-words’ in interviews about beliefs and evidence

Iversen, Clara

2012

Recordability: Resistance and Collusion in Psychometric Interviews with Abused Children

Iversen, Clara

2012

Resistance and recordability: Analyzing talk-in-interaction in interviews with abused children

Iversen, Clara

2012

Re-specifying Coherence: Construction of beliefs and evidence in interviews with children

Iversen, Clara

2012

Children’s Participation in Evidence-Based Practice: Social workers’ Accounts of (Un)Willing Children in Evaluation Interviews

Iversen, Clara

2011

Sad, Improved, and Apologetic: Children Accounting for Perpetrators’ Regret in Research Interviews

Iversen, Clara

2011

Epistemic viability: Situating resistance in standardized interviewing

Iversen, Clara

2011

Based on Evidence

Iversen, Clara

2010

Giving the Child a Voice?: Recognition and Stigmatization in Research about Child Victims

Iversen, Clara

2009

Competence, Childishness or Resistance?: Professionals’ Accounts of Children’s (Un)willingness to Participate in Support Interventions Regarding Domestic Violence

Iversen, Clara

2009

Moraliska subjekt i polisförhör om sexualbrott mot barn

Iversen, Clara

Part of Policing in Scandinavia, p. 197-214, 2008

Utveckling av bedömningsinstrument och stödinsatser för våldsutsatta barn

Broberg, Anders; Almqvist, Kjerstin; Appell, Petra; Axberg, Ulf et al.

2015

Stöd till barn som bevittnat våld mot mamma: Resultat från en nationell utvärdering

Broberg, Anders; Almqvist, Linnea; Axberg, Ulf; Grip, Karin et al.

2011

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Robotisering och arbetslivets omorganisering

Persson, Marcus; Redmalm, David; Iversen, Clara

Part of Arbetsmarknad & Arbetsliv, p. 72-78, 2021