Entry requirements

Participation in courses of 60 credits within engineering programs, which of 30 credits must be completed. Algebra and Vector Geometry.

Learning outcomes

On completion of the course, students should be able to

• define key concepts in quality engineering and quality management,
• give an account of how different methods and approaches in quality management can support organisational development,
• describe the product development process and apply the Quality Function Deployment (QFD) method as support in product development,
• use experimental design to solve optimisation problems,
• apply statistical methods (such as control charts and capability studies) for improvement of processes,
• describe how quality management systems such as ISO 9000 are constructed and how they can be implemented in an organisation,
• analyse how methods and approaches in quality management relate to sustainable development.

Content

The history of quality management. Definitions of quality and quality perspectives. Customer-centred planning. The seven improvement tools, control charts and capability studies. Leadership for quality. Processes and process management. The international quality system, such as ISO 9000. Theories of how quality development relates to sustainable development.

Instruction

Lectures, exercises, seminars and laboratory sessions.

Assessment

Laboratory sessions, written assignments and seminars (3 credits). Written examination at the end of the course (2 credits).

If there are special reasons for doing so, an examiner may make an exception from the method of assessment indicated and allow a student to be assessed by another method. An example of special reasons might be a certificate regarding targeted pedagogical support from the university's disability coordinator.