Main group 1

Literature Campus

This literature applies to the course given on campus.

• Bergman, Bo; Klefsjö, Bengt, Quality: from customer needs to customer satisfaction, 3., [rev.] ed., Lund, Studentlitteratur, 2010Compulsory*

Articles and other materials according to Teacher's recommendations will be added during the course.

Literature Distance learning course

This literature applies to the distance learning course.

• Bergman, Bo; Klefsjö, Bengt, Kvalitet från behov till användning, Sjätte upplagan, Lund, Studentlitteratur, [2020]Compulsory*

Articles and other materials according to Teacher's recommendations will be added during the course.

* Compulsory