Jacob Hallencreutz
Adjunct senior lecturer , docent at Department of Civil and Industrial Engineering; Quality Science
- E-mail:
- jacob.hallencreutz@angstrom.uu.se
- Visiting address:
- Cramérgatan 3
621 57 Visby - Postal address:
- Uppsala universitet, Campus Gotland
621 67 Visby
Associated Researcher at Department of Business Studies; Guests and others
- E-mail:
- jacob.hallencreutz@angstrom.uu.se
- Visiting address:
- Ekonomikum
Kyrkogårdsgatan 10, ingång C
751 20 UPPSALA - Postal address:
- Box 513
751 20 UPPSALA
- Academic merits:
- Docent in Engineering Science with Specialization in Industrial Engineering and Management
Short presentation
Jacob Hallencreutz is a senior executive leader and researcher, with leadership experience from both service and manufacturing industries. He has deep experiences of leading change programs involving transformation of organizational structures, business processes as well as leadership and culture. Jacobs research interest spans across many disciplines such as quality management, change management, market research, strategy and operations.

Publications
Recent publications
Important drivers for customer satisfaction: a Swedish crisis reflection
Part of International Journal of Lean Six Sigma, p. 1187-1198, 2024
- DOI for Important drivers for customer satisfaction: a Swedish crisis reflection
- Download full text (pdf) of Important drivers for customer satisfaction: a Swedish crisis reflection
Important drivers for customer satisfaction: from product focus to image and service quality
Part of Total Quality Management and Business Excellence, p. 501-510, 2019
All publications
Articles in journal
Important drivers for customer satisfaction: a Swedish crisis reflection
Part of International Journal of Lean Six Sigma, p. 1187-1198, 2024
- DOI for Important drivers for customer satisfaction: a Swedish crisis reflection
- Download full text (pdf) of Important drivers for customer satisfaction: a Swedish crisis reflection
Important drivers for customer satisfaction: from product focus to image and service quality
Part of Total Quality Management and Business Excellence, p. 501-510, 2019