Changes to the IT Support Drop-in Schedule

University staff are relying increasingly on e-support (email, phone, and the Support Portal) to receive help with IT. Therefore, University IT Services sees a need to staff up e-support.

This means that IT support drop-in at university campus areas will have to be consolidated to fewer locations. No changes will be made on the Gotland campus.

Drop-in Locations

From October 14 on, all university staff can receive IT support via drop-in at one of these service points:

  • BMC
  • EBC
  • Ekonomikum
  • Engelska parken
  • Campus Gotland
  • Rudbecklaboratoriet
  • Segerstedthuset
  • Ångströmlaboratoriet

Drop-in at other campus areas will be closed from October 14, 2024.

Here you can find the drop-in locations with links to Mazemap

Several service points with drop-in support are located in reception areas and accessible to staff from all over the university. This includes service points at Engelska parken, BMC, and the Segerstedt building.

You can still get on-site help at your campus by booking an appointment with a technician. Contact itsupport@uu.se to agree to a time that suits you.

The most efficient way to get IT support is still through e-support (email, phone, the Support Portal). It Support is manned weekdays between 08:00 to 16:30.

Adjusted Opening Hours

From October 14, 2024, opening hours for drop-in are adjusted according to the schedule below:

BMC

Mondays: 9 – 11 am. and 2 – 4 pm.
Tuesdays: 9 – 11 am. and 2 – 4 pm.
Wednesdays Closed
Thursdays: 9 – 11 am. and 2 – 4 pm.
Fridays: 9 – 11 am. and 2 – 4 pm.

EBC

Mondays: 9 – 11 am.
Thursdays: 2 – 4 pm.

Ekonomikum

Tuesdays: 2 – 4 pm.
Fridays: 9 – 11 am.

Engelska parken

Mondays: 9 – 11 am. and 2 – 4 pm.
Tuesdays: 9 – 11 am. and 2 – 4 pm.
Wednesdays Closed
Thursdays: 9 – 11 am. and 2 – 4 pm.
Fridays: 9 – 11 am. and 2 – 4 pm.

Campus Gotland

Mondays – Fridays 1:30 - 2:30 pm.

Rudbecklaboratoriet

Mondays 2 – 4 pm.
Tuesdays 9 – 11 am.

Segerstedthuset

Monday 2 – 4 pm.
Thursday 9 – 11 am.

Ångströmlaboratoriet

Monday 9 – 11 am.
Thursday 2 – 4 pm.

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