Telephony Services
At Uppsala University, you can order the following phone subscriptions:
- Mobile extension (MEX) - recommended for employees and others working within Uppsala University
- Landline extension
- Standalone mobile subscriptions
- Mobile broadband
Read more about what is included in each subscription below.
Recommended Phones
The telephony equipment recommended at the university is listed on this page.
%20telefon%202.jpg)
KRT value
Companion, CMG: 221
Växel, MiCC: 211
Order subscriptions
Forms for ordering subscriptions. You will also find quick guides related to telephony here.
Recommended phones
Recommended modells and how to order.
Mobile extension (MEX)
For employees and others working within Uppsala University, MEX is the recommended choice.
MEX replaces the fixed desk phone. With MEX, you have switchboard functionality and can for example call other four-digit extensions within Uppsala University's switchboard. MEX is a comprehensive telephony solution with extension numbers, mobile subscriptions, and switchboard features at a fixed cost.
The service includes:
- Connection to Uppsala University's switchboard with an extension within 018-471 xxxx
- Calls within Sweden
- Calls from Sweden to international destinations
- Mobile data (normal usage within the service)
- Extension forwarding
Fixed phone line
The fixed phone line involves a telephone subscription (an extension) connected to a wired telephone within Uppsala University's switchboard. With a fixed phone line, you have switchboard functionality and can for example make calls to other four-digit extensions within Uppsala University's switchboard. This service provides a traditional wired telephone connection typically used in office environments and offers the ability to communicate with other extensions within the university's phone system.
Description
The fixed phone line offers a complete telephony solution, including extension numbers, call charges, and switchboard features at a fixed cost.
The fixed phone line service entails an extension within Uppsala University's switchboard, connected through a fixed desk phone (wired telephone). With a fixed phone line you have switchboard functionality and can, for example, make calls to other four-digit extensions within Uppsala University as well as forward your extension when you are not available.
Service content (one subscription/extension)
- Connection to Uppsala University's switchboard with an extension within the range 018-471 xxxx.
- Calls within Sweden.
- Calls from Sweden to international destinations.
- Extension forwarding, which allows you to redirect calls from your extension to another number when you are not available or wish to direct calls elsewhere
More information
Standalone mobile subscription
With a standalone mobile subscription, you do not have an extension within Uppsala University's switchboard, and therefore, you cannot use any switchboard features. This type of mobile plan is independent and does not offer the features and functionality associated with office phone functions.
Description
Stand alone mobile subscription is truly not connected to any switchboard functionality.
Service content
- The subscription gives ability to place and receive calls and texting
(additional traffic charges will be incurred) - Mobile data (within normal office use)
More information
Mobile broadband (surf)
Description of the service:
The mobile broadband service enables you to take your computer or tablet with you and connect anywhere in Sweden, provided that there is mobile coverage.
The service includes:
- Mobile data subscription with a corresponding SIM card.
- Access to the mobile data network and usage within Sweden.
More information
Analog telephony is phased out
Analog technology for call transmission is being phased out worldwide and replaced by IP technology and mobile telephony. To ensure that the University's extensions can continue to be used as usual, they need to be transferred to the current technology. Land line extensions with a desk/wall-mounted telephone device will remain, but with a new IP telephone device that is used in the same way as an older analog telephone device.
Options when transitioning from analog extension or placing a new order are:
- IP phone, which is a telephone device that you have on your desk.
- Mobile extension with your office mobile phone.
The university began the phase-out process during 2023 and is expected to complete it by 2025 or 2026 at the latest. We have approximately 2000 analog extensions at the University. UIT purchases IP phones in larger coordinated orders to get the lowest price. The cheapest mobile phone for use with a mobile extension costs around 500 SEK. Infrastructure costs are handled by University IT Services.
For more information about this, you can contact the acting e-coordinator for IT for Digital Communication, Boukjan Aukes.
GSM and 3G are being phased out
The Swedish Post and Telecom Authority (PTS) has previously decided that frequencies for the GSM and 3G networks are to be repurposed. GSM and 3G will be phased out by the end of 2025.
All telecommunications operators in Sweden are now gradually phasing out GSM and 3G in stages. This also affects Uppsala University. The university's contracted telecommunications operator has already introduced 4G and 5G on all our subscriptions, while also initiating the discontinuation of GSM and 3G.
Mobile Phones
Mobile phones, tablets, portable routers that do not have 4G/5G capabilities will cease to function and must be replaced with new ones.
Other equipment
There are a variety of equipment that communicates via the mobile data network. This could include cameras, alarms, measurement equipment etc. Those that cannot connect via 4G/5G need to be replaced.
What should you do?
- Identify the equipment you/your team use that communicates via the mobile network using GSM/3G.
- Order new modern replacement devices through the product web.
- Transfer the SIM card from the old device to the new one.
- Power up and ensure functionality.
The university's centralized IT department has no ability to influence this transition to 4G/5G. UIT will not receive information beforehand about the shutdown of GSM/3G in specific geographical areas.
Uppsala University Switchboard
Internal extension: 987
External: +46 (0)18 471 0000
Email: vaxeln@uu.se
Opening Hours:
Monday-Friday 8:00 AM - 4:30
The switchboard operators assist with:
- Setting up call forwarding
- Transferring calls
- Providing absence messages
- Connecting international calls
- Forwarding messages
Why do I need a phone?
As an authority, we should strive to provide good customer service, be accessible, and offer services efficiently and cost-consciously. See the State's core values.
Telephony is essential for the university's accessibility and service, and is a very important resource that connects the entire organization and is a channel to quickly and securely reach the right expertise. The experiences people have when trying to contact us are of great importance for how we are perceived by the outside world.
The Administrative Procedure Act governs the requirements for phone accessibility by government agencies. It is important that the operation, both institutions and service functions, maintains a service level that meets the requirements for accessibility.
The Public Procurement Act regulates the university's procurement procedures, and therefore only the university's contracted telephony operator should be used. The acquisition of equipment such as phones, mobiles, peripherals, etc. should be purchased through the product web."
As an employee, you should:
- Activate call forwarding or voicemail when you cannot answer.
- Ensure that your extension is listed in the directory.
- Provide your extension, not your mobile number, when giving out contact information.
- Use and store your phone in a secure and appropriate manner to prevent unauthorized access to sensitive information.
- Make sure you have the most suitable and cost-effective subscription, within the framework of the service agreement, for the services you use, and that the services included in the subscription are used in a cost-conscious manner.