IT Support
You are welcome to contact us with all questions concerning IT and telephony: if you need assistance with your computer, for error reports and orders, or if you have questions about IT services.
- Information about updates and disruptions in IT services and systems can be found "System Information" on the staff homepage.
- Important procedures for reporting IT incidents can be found at information in the event of data breaches.
Limited Opening Hours
IT support via telephone and Drop in is closed due to professional development during the following occasions:
May 15, at 10.45 – 11.45
You can still email us or use the Support Service. Opening hours in connection with public holidays can be found below.
IT support for employees at Uppsala University
Email: itsupport@uu.se
Telephone: 018-471 44 00
Opening hours at IT Support:
Weekdays – 8 am to 5 pm
Support Service – register and follow your support requests
(login required for access)
Opening hours for unscheduled visits (Drop in) at your local IT support
IT support for employees at Akademiska sjukhuset
Email: it-support@regionuppsala.se
Telephone: 018-617 90 90 (07:30 am. - 4:45 pm.)
Web: Support | Region Uppsala (login required for case management)
Opening hours for unscheduled visits (Drop in) at your local IT support
Limited Opening Hours
Valpurgis Weekend:
April 30: telephone support closes at 12pm and drop in is closed on all campuses
May 1: telephone support and drop in on all campuses is closed
Ascension Day:
May 9-10: telephone support and drop in on all campuses is closed
National Day:
June 6-7: telephone support and drop in on all campuses is closed
Joint Case Management
University IT Services (UIT) employ joint case management in order to be able to provide the fastest and most effective IT support possible. When you contact us, you will receive help directly, or we will make sure that your request is taken care of by the right function within the division. We strive for the shortest processing time possible, but as some requests are more complex they may take a little longer to resolve. If this is the case, we will make sure that you are kept updated on the status of your request.
We are continuously working to develop our service and offer coordinated, efficient and accessible IT support across all of Uppsala University.
IT support related to contracts with UIT
If your case is covered by a contract with UIT, please contact us as stated below.
• in case of emergency, call 018-471 4400 and state your reference number ÖK-XXXX
• for other support matters and orders, email itsupport@uu.se and state your reference number ÖK-XXXX