IT Support
System status
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Problem with Aivot (chatbot for case management)
In effect from 2026-04-07 11:25 There are currently issues with access to Aivot (chatbot for record-keeping). Troubleshooting is in progress.
IT support for employees at UU
Email: itsupport@uu.se
Telephone: 018-471 44 00 (weekdays 08.00 am. – 4.30 pm.)
Support Service – register and follow your support requests (login required for case management)
IT support for employees at Region Uppsala / Uppsala University Hospital
For those working at Region Uppsala / Uppsala University Hospital, you can find information on how to contact IT support here.
NOTE: If you have a computer from Uppsala University, please contact the university’s IT support.
If you have a computer from Region Uppsala, please contact the IT support of Region Uppsala / Uppsala University Hospital.
Tools and guides
Information, guides and links to the digital services and systems offered at Uppsala University.
Drop-in for IT support
Opening hours for IT support on campus.
IT incidents
Important procedures for reporting incidents in the event of data breaches.
You are welcome to contact us with all questions concerning IT and telephony.
If your case is covered by a contract with UIT, dont forget to state your reference number, for example ÖK-XXXX.
Joint Case Management
University IT Services (UIT) employ joint case management in order to be able to provide the fastest and most effective IT support possible. When you contact us, you will receive help directly, or we will make sure that your request is taken care of by the right function within the division. We strive for the shortest processing time possible, but as some requests are more complex they may take a little longer to resolve. If this is the case, we will make sure that you are kept updated on the status of your request.
We are continuously working to develop our service and offer coordinated, efficient and accessible IT support across all of Uppsala University.