Entry requirements

120 credits with 60 credits science studies including an introductory course in human computer interaction.

Learning outcomes

To give knowledge of important problems and prerequisites to be able to develop useful IT-systems within different organisations in the working life. To take part of and understand experiences of both succeeded and unsuccessful development projects.

The student should:

• be able to account for the connections between organisational development and software engineering
• be able to account for important working environment problems in connections with IT-supported work and how such can be prevented
• be able to describe methods to assess the effectiveness of usable IT-systems
• be able to list important aspects on design of operator work in complex domains
• be able to describe and analyse implemented/deployed projects with regards to processes of change
• be able to apply methods for "future workshops"

Content

• The relation between organisational development and software engineering. Future workshops. Design of work processes and adjusted IT-support.
• IT-supported work, working environment and health. Requirement, control and support. How one should develop and introduce new IT so that one avoids work environment problems.
• IT, usability and use. What is the benefits of developing useful systems. How usability can be evaluated in practice Economical revenue - and cost-benefit analyses.
• Difficulties when working with usability in practice. Practical experiences of working with usability in development projects.
• Specific problems and possibilities with usability work in some different sectors. Process control and operator work: Models of human control of complex systems. the "MMSO model". Design of useful control systems and operator interfaces. Practical examples from projects within process and traffic control. Information systems in healthcare: Administrative systems, medical technical system and patient journals. The special need of the healthcare. Practical examples from some larger development projects in healthcare. Administrative systems, kontorsarbete and case handling: Design of work where all activities take place with IT-support. Usability, efficiency and influence on the individual. Implementation of larger development project with usability in focus - problem, possibilities and experiences.

Instruction

The teaching consists of lectures, guest lectures, seminars and supervision of in-depth assignments, which are made individual or in smaller groups.

Assessment

Active participation in teaching and seminars (5 credits). Specialisation in and analysis of a concrete usability project. Written and oral presentation (10 credits).