Easit Case Management
In any organization, there is often a need to manage many different types of cases. University IT Services and many other departments at Uppsala University use the centrally managed case management system Easit.
The system is used to handle a large volume of cases and enables the distribution and processing of requests, inquiries, and fault reports of various types and levels of priority.
It can, for example, be used to process incoming documents via email or through forms on the Support Portal. Other use cases may include employee onboarding/offboarding, booking requests, or user support.
At Uppsala University, there are currently around 500 case handlers across approximately 20 different departments. Together, they manage over 170,000 cases per year.
Are you interested in using Easit in your department or do you have any questions? Send your inquiries to itsupport@uu.se — we’re happy to discuss what you hope to achieve with your case management.
More about Easit
Easit GO is a case management system developed in Sweden, operated by Easit AB.
CIA Classification
The service is classified to handle information up to CIA value 2-2-1.
Administration
Easit is administered and managed by University IT Services according to the established e-administration plan. Learn more about Uppsala University's e-administration model (swedish).
Easit as an IT Service
For Current Easit Users
Here is the address to the service: https://uu.easit.net/. You may also find it useful to "pin" it under your tools on the staff gateway start page.
Easit's Support Portal is available at https://support.uu.se.
For Those Interested in Implementing Easit
The IT Service
- Establishment of a standard process, such as case management or inventory, tailored to the needs of your department.
- Dialogue with an Easit specialist to set up process and workflows that provide effective support to the organization.
- Training of sub-administrators who perform basic configuration and act as contact persons both within their own organization and with the Easit specialist.
- Support for sub-administrators is provided by an Easit specialist.
Pricing
Establishing a standard process costs SEK 10,000. This includes the creation of a case management form in Easit according to your specifications. If you need additional forms, want to use the Support Portal, or create standard responses, an additional fee of SEK 5,000 per task applies.
Once your process is in place, Easit is offered as a jointly funded service.
For the establishment of more advanced processes, we provide a quote. Groups without their own sub-administrators will be charged for configuration according to Taxa (rate) 2. Major adjustments to already established processes, such as workflows or forms, are also charged according to Taxa (rate) 2.
Ordering
Send an email to itsupport@uu.se to request a demonstration of Easit. You will then receive assistance in ordering Easit, tailored to the needs of your organization.
Delivery
Delivery is made by agreement and based on the preferences of the organization.
Termination
To terminate Easit, send an email to itsupport@uu.se. An exit strategy will then be determined.
Terms of use
Terms of Use
As a user of Easit, you are responsible for ensuring that the material you handle does not contain content that may be perceived as offensive or abusive, and that it does not violate any laws or infringe on copyright.
Easit GO is classified to meet the requirements of CIA value 2-2-1, which means that protected information (e.g., sensitive personal data, classified information, confidential HR matters, or protected research data) must NOT be handled within the service.
Please note that personal identity numbers are not considered sensitive personal data.