Digital meeting services

Microsoft Teams is not yet available to all users at Uppsala University. If you need the program to be able to perform your duties, you can contact itsupport@uu.se to have your access granted.

Please note that University IT Services only provides support for Sunet Zoom.

The Zoom service used by the university, provided by Nordunet, does not grant the company Zoom access to audio/voice, video, or shared information and content.

For the Zoom Cloud service, which "everyone else" uses:

• Zoom does not use audio, video, or chat content for training their AI models without customer consent.

Zoom at Uppsala University is an online meeting system for employees, other personnel, and students. The service is operated by Nordunet, owned by the corresponding research councils of the Nordic countries, in data centers in Copenhagen and Stockholm for educational institutions in the Nordic region. Uppsala University's management of Zoom is administered by University IT Services.

No meeting content is stored with the provider. Recordings of meetings, text in the chat, and notes are saved locally on the computer recording the meeting. The meeting host determines who is allowed to record a meeting.

End-to-end encryption (E2EE) is chosen for confidential meetings. This provides a CIA: 322 for the meeting. Several features in a Zoom meeting are then not available as a consequence of E2EE.

Zoom Team Chat (not meeting chat) is encrypted during transmission and when stored on the server. Team Chat is encrypted end-to-end, meaning that only the sender and specified recipient/participant can read the content. This gives a CIA of 322 for Zoom Team Chat specifically. Data from Zoom Team Chat is stored on the Zoom server for 1 month and in clients for a maximum of 1 year.

No sensitive personal data stored at or transmitted to the provider. Names, account names, email addresses, and in meetings, IP addresses are stored by Nordunet to provide the service to us and our users.

In 2024, Zoom joined the EU-U.S. Data Privacy Framework.

Policy in Swedish

Is Zoom Safe?

You can use Zoom for meetings discussing confidential matters if you set the meeting to use End-to-end encryption.That mean that all transfered meeting data, sound, video and chat, will be encrypted all the way between the participants and the encrypted data will not be decrypted during transfer at any point.

Some features and functions will not be available in an end-to-end encrypted meeting.
Participants can not join the meeting by calling in from a telephone nor participating with a traditional video conference system.

When scheduling the meeting chose the setting "End-to-end encryption". This setting is also available for your personal meeting room.

Guide activate End-to-End encryption

Keep your Zoom client updated. When you get a notice that there is an update, please install it. It is important for security reasons, and to access new functionality.

Sunet has feedback that there are and circulates questions / rumors about Zoom and personal data, etc.
Sunet's Zoom installation is completely separated from the public Zoom solution (Zoom cloud).

The public Zoom solution is the one often seen in the press, especially with questions about the use of personal data, credit cards etc. These are issues that we are not touched on by our separate installation.

Standard meeting encryption
A meeting between 2 participants are encrypted all the way between the 2. A meeting with more than 2 participants need to pass a bridge server that distributes the meeting content to every participant. The communication between a participant and the bridge server is encrypted but within the bridge server the communication are decrypted. Technicians at Nodunet might be able to see that communication as it flies by. All communication in and out to the Internet are encrypted. To obtain higher security, chose End-to-end encryption.

Read about how to make your Zoom-meetings more secure