Multi-factor authentication
For a more secure IT environment at the university, multi-factor authentication (MFA) is required to sign in to student email and other Microsoft 365 services. MFA means confirming your identity with more than just a password, for example through a mobile app or another verification method.
The University recommends the mobile app Microsoft Authenticator as the primary method for MFA:
Activate MFA using your mobile phone
If you don’t have a smartphone, you can instead use a browser extension—such as authenticator.cc—in Chrome, Firefox, or Edge to verify your identity via your computer. Use this option as a last resort, as it is not as secure as enabling MFA with the mobile app.
Frequently asked questions
What should I do if I get a new phone?
If you have lost or replaced your phone, you will need to reset your MFA key. To do this, follow the guide:
Reset your MFA key or Microsoft 365 Education
Then you need to install and activate Microsoft Authenticator in your new phone by following the instructions for mobile phone or web browser.
What do I do if I have deleted the Microsoft Authenticator app?
If you have deleted your Microsoft Authenticator app, you will need to reset your MFA key. To do this, follow the guide:
Reset your MFA key or Microsoft 365 Education
Then you need to install and activate Microsoft Authenticator in your new phone by following the instructions for mobile phone or web browser.
How often do I need to log in using MFA?
MFA for services in M365 uses a dynamic control method based on how your account is used. It analyses and predicts whether your account has been attacked and is being used for unauthorised access. In reality, this means that you need to log in more often if you change computers or network connections, but less often if you follow a similar login pattern every day.
Where can I get help if it won't work?
Start by reseting your MFA key:
Reset your MFA key or Microsoft 365 Education
Read through the instructions to activate MFA for your Microsoft account using a mobile phone or browser:
Activate MFA using your mobile phone
Activate MFA using your web browser
Please add your mobile phone number to the profile on your account page in Microsoft. This is so that you can reactivate your account in the event of any problems.
If it still doesn't work, contact itsupport@uu.se or call 018-471 44 00.